Why we have to take a few moments before leaving a super mart?

I paid the bill using ICICI debete cardDid your family members are tempted by the big attractive “mega offer – buy one and get one free” posters. Here is  my experience with super markets / retail stores.

1.  Relience Super, (latest)
No 7, VP Rathinnasamy Nadar Road, Bibikulam, Madurai.

Saturday, 9th May 2009.

I and my wife Jebakani with  my son Alan Jeffsan went to Relience shop to purchase some food  items in a hurry. We have to reach the house as soon as possible because I have to return the vehicle to my uncle.  We bought iddly rise,  weat atta, toordal, moongdal, tomato, banana … here comes the story. Before paying the bill my wife got attracted buy the “buy one get one free offer” placed in front of pillow covers.

check the blue rubber-stamp which will avoide you from checking the bill

check the blue rubber-stamp which will avoide you from checking the bill

Immediately I told her definitely there would be some problem in the billing.(Because of my previous experience with More.com at madipakkam, Relience Fresh at madipakam). These local system (computers used to bill and maintain the inventry) handling computer engineers only knows how to make an offer and some time they will not update the prices of the goods properly.  But she refused and said last time it may be an accidental thing.

She took four pieces of  pillow covers labeled Rs 49.00 (mentioned in the product bar code slip). Fortunately after billing my wife noticed that the billing machine billed Rs 69.00 for each pillow cover.

But bill will be bit focusing because they will show the 1st product once with price. Then the second product with price which will be followed by the same price with a minus sign. (If a product contains an offer of buy one get one free there is no need to print it’s as 69.00 Rs and in the second line -69.00 Rs. Just print once.)

On top of all these confusion they will apply the rubber sign “Thank you” ….. and all. My wife verified with the person who stud on the billing machine. Then the bill forwarded to a shop manager. He took ten minutes to verify it, and then he gave the bill to the customer support counter.

There they tried few times to verify what went wrong? and finally they said they will return the money to me and they will take the product back.

The funniest part is my wife took almost 10 to 15 minutes (I was standing in the queue to pay the bill)  to select four  pieces with same design and same price range. They where simply sending the bill to one person to another. one guy went inside their admin section for almost ten minutes. After that he came and ask me to put sign on a bill which mentioned that I am returning the product. I did that and they asked my mobile number. I wrote down my mobile number.

The man who gave us the bill gave this number as his shop manger's number

The man who gave us the bill gave this number as his shop manger's number

Almost five time I asked that guys that give my the feedback / complaints note book. But they haven’t provided me. I gave them the example, in Chennai we have seen complaint / suggestions note in most of the super marts.

After that we got the money back. But why i thought of writing this post is While the guy is trying to get the change 138 Rs. 

His manager was telling him to give 140 rs …  He said no problem boy just give him the 140 rs we will tally it latter

… Do they train the managers to play with customers feelings. Don’t it look odd to anyone when somebody spoke like that?

I got my money back. Twice I asked why was it happened. They said some problem with the computer. I asked them to remove the remaining pillow covers from there. But they haven’t.

What ever complaints you have made also they won’t immediately remove the problematic product from display. If they could have moved those problematic pillow covers, I would have wrote a happy post.

The way you will be treated by these guys, as if we have done some thing wrong. If there is any mistakes in the bill, immediately they will call another guy (Definitely he won’t be there) he has to come from in side the admin section. Then that guy will cross check you bill for several time in the system which was kept in front of the customer support guy. I thought of calling this MR Karthikeyan. M and left that idea. This number was given by them after I asked for a contact number.

2.  Relience Fresh, (Madipakkam – 9th April 2009)

cardbill 2220 instead of 220 rsI bought some snacks from this shop. I paid my bill using my ICICI C Card. Then that girl detected 2,220 instead of 220 rs. She was trying to cancel that order with out informing me. After the bill came out for 2,220 she got panic and called her supervisor.

He came there, he said he canceled the order and produced me the second bill which said “Void Sale”. He said, with in one day the money will returned to my C Card again.

I check in my card details but i haven’t got any transaction like this.

I am not mentioning Relience is doing wrong. Human errors will happen. But as a customer we should be aware of online banking transactions, If at all some thing went wrong how to overcome from that …  If you have a doubt in your bill feel free to ask them .. what went wrong?

we as customers has to take a few moments before leaving a super mart.

  • Check the products you have purchased are present in the covers.
  • Check the bill at least the product values more than 100 rs.
  • No need of a calculator. Add the values approximately and verify.
  • You have to check the amount of product which you have bought for the offer price.
  • You have to check your bill especially if the guy enters bar code manually.
  • Check the expiry date of food product which holds an offer price.
  • Make sure that you spend at least 2 to 3 minutes after paid the bill.

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