Are you shifting your airtel broadband to a new house?

We shifted to a new locality within 2 km in Madipakkam area. I was in a hurry to move my Airtel broadband connection to the new place.  So I called Airtel customer support. After pressing almost all of the digits from 1 to 9 …. I was able to hear a real  human voice ….  he suggested me to raise a query to change my address to the new address and he was asking me to get ready with the address proof of the new house. I asked him how long it will take for them to gave a connection in my new house. He said it will take two working days if its inside the city … But he added something about the feasibility of the setup box and the employee who has to come to fix the connection …

I waited for a couple of days and called them to get the status of my relocation request but nothing  happened. When I called the customer support guy again he registered my full conversation and gave me a reference number. (this was my second reference number).

Then I waited for some more days and I called them again. This time they said they were not able to give a connection. This was almost after some 20 days … that I gave a call to know what is the status … Previously I was using this airtel connection in different cities in India. I never had a problem …

What I was expecting, being a prominent place (Puzhuthivakkam) .. definitely i might get the broadband connection …But It was not like that … One of my friend was also in the same condition … but fortunatelty he got the connection … and upgarded to a new faster connection …

I asked them … if you guys are telling me that you are not able to give me a connection after these many days … now what I have to do for closing of an broadband account … he guided me that I have a raise one more complaint to close my account ….

So .. the guy raised  a request and .. gave me a reference number … After few day one guy from airtel gave a call to me that he has to collect the intstruments from my home… he asked us our fesibile tiemings … we told him and waited for him … but haven’t turned up on that day … He came after three days and collected the intsruments …

When I asked about the repayment of the advance amount he said after 45 days I will get a check … In the mean time I applied fro the BSNL connection …

Here is the finniest part of this month long drama …

  1. Call no 1: One guy called me from airtel and he asked me to go for an promotional package … and he started to explain me the benefits of that particular … higherend broadband connection … I told him politely that kindly check your dadbase .. I am no longer your customer … Then he asked me apologise …
  2. Call no 2: After a few days again I got a call from diferent number, different city I hope … again one guy was trying to convince me to go for the new broadband plan … This time I was bit annoid and told him .. a bit harshly to go to sleep
  3. Call no 3: After two day .. I got a same type of call from a airtel empyee about his promotional offer .. he called from mumbai  … This time I scolded him … I asked him to raise a request ..that update the status immediatelly after they diconnected a connection …

Lessons learned from this experience .. If you want to make a move to a new location … ask for the fecibility from your internet service provider,  … Because without internet I struggled  a lot.

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