Are you shifting your airtel broadband to a new house?

We shifted to a new locality within 2 km in Madipakkam area. I was in a hurry to move my Airtel broadband connection to the new place.  So I called Airtel customer support. After pressing almost all of the digits from 1 to 9 …. I was able to hear a real  human voice ….  he suggested me to raise a query to change my address to the new address and he was asking me to get ready with the address proof of the new house. I asked him how long it will take for them to gave a connection in my new house. He said it will take two working days if its inside the city … But he added something about the feasibility of the setup box and the employee who has to come to fix the connection …

I waited for a couple of days and called them to get the status of my relocation request but nothing  happened. When I called the customer support guy again he registered my full conversation and gave me a reference number. (this was my second reference number).

Then I waited for some more days and I called them again. This time they said they were not able to give a connection. This was almost after some 20 days … that I gave a call to know what is the status … Previously I was using this airtel connection in different cities in India. I never had a problem …

What I was expecting, being a prominent place (Puzhuthivakkam) .. definitely i might get the broadband connection …But It was not like that … One of my friend was also in the same condition … but fortunatelty he got the connection … and upgarded to a new faster connection …

I asked them … if you guys are telling me that you are not able to give me a connection after these many days … now what I have to do for closing of an broadband account … he guided me that I have a raise one more complaint to close my account ….

So .. the guy raised  a request and .. gave me a reference number … After few day one guy from airtel gave a call to me that he has to collect the intstruments from my home… he asked us our fesibile tiemings … we told him and waited for him … but haven’t turned up on that day … He came after three days and collected the intsruments …

When I asked about the repayment of the advance amount he said after 45 days I will get a check … In the mean time I applied fro the BSNL connection …

Here is the finniest part of this month long drama …

  1. Call no 1: One guy called me from airtel and he asked me to go for an promotional package … and he started to explain me the benefits of that particular … higherend broadband connection … I told him politely that kindly check your dadbase .. I am no longer your customer … Then he asked me apologise …
  2. Call no 2: After a few days again I got a call from diferent number, different city I hope … again one guy was trying to convince me to go for the new broadband plan … This time I was bit annoid and told him .. a bit harshly to go to sleep
  3. Call no 3: After two day .. I got a same type of call from a airtel empyee about his promotional offer .. he called from mumbai  … This time I scolded him … I asked him to raise a request ..that update the status immediatelly after they diconnected a connection …

Lessons learned from this experience .. If you want to make a move to a new location … ask for the fecibility from your internet service provider,  … Because without internet I struggled  a lot.

SMS messages from my friends – part 3

  1. No one is born happy but every one is born with ability to create happiness … So make every one happy by flashing your sweet smile
  2. Amazing fact: Shakespeare doesn’t know the letters J and X. Because these alphabets came 14 years after his death. So you can’t find J and X in his poems.
  3. Life never leaves you empty. it always replaces everything you lost .. if it asks you to put something down … it’s because it wants you to pick up something better.
  4. பணம் வரும் போகும், பதவி வரும் போகும், கவலை வரும் போகும், காதல்கூட வரும் போகும், ஆனா சிங்கத்தோட SMS மட்டும் வரும் வரும் வந்துக்கிடே இருக்கும் ….
  5. An elephant falls in love with ant. But ant’s parents opposed their marriage. they gave a solid reason… ” பையனுக்கு ரெண்டு பல் தூக்கலா இருக்கு” (This boy has two very long teeth) 🙂

Paying School Fee …

This time for my son’s second term school (St. Britto’s Academy, Velachery, Chennai) bill, I asked my uncle to pay. The unfortunate thing was my wife gave a UKG identity card for the reference to my uncle. He gave the card and the amount. The accountant maid a bill for the UKG students, I mean Rs. 900.00 less than the original version because now my son is studying in 1st Standard. Last Saturday I found the mismatch in the bill and I called the school and informed them what was happened.  Today I went there to pay the bill. I waited for sometime, because the accountant has to come. Once they came they gave me a bill for the remaining amount rs. 900.00 and I paid the fee.

Lessons learned from this event (Especially when we are sending elderly or our friends to pay the fee for our children we have tell / guide them in a proper way)

  • In a piece of paper we have to write the student name, standard, section, term number, the amount clearly
  • Give them the exact amount in a cover
  • Give them some surplus  money to handle unexpected expenditure
  • Explain the few procedures and timings about the school
  • Explain them whom they have to meet
  • Once they paid the amount what they have to do (Clarify and keep the bill safely)
  • The most important thing is if we as parent directly go to pay the fee definitely it would avoid such wanted confusions 🙂